We know how difficult this situation has been, and we truly appreciate your patience as we continue working through next steps following the fire.
At this time, we have been granted limited access to specific areas of the building only. This allows limited access to the east wing. If your apartment is not listed below, it is because water removal and cleanup of fallen debris are still in progress and must be completed by the contractor before access can be granted.
Access is currently restricted to the Southeast wing, including the following units:
120, 121, 122, 123, 124
220, 221, 222, 223, 224
320, 321, 322, 323, 324
Additional units now approved for access:
115, 116, 117, 118
215, 216, 217, 218
315, 316, 317, 318
100, 101, 200, 201
300, 301
All other sections of the building have been deemed unsafe at this time and will require further inspection before any access can be granted.
We will have scheduled supervised, controlled access by appointment only on Wednesday, May 13th from Noon-6:00p.m.
Only three (3) appointments will be scheduled per hour. Please complete the scheduling form once per apartment home only to ensure all residents have an opportunity to secure an appointment time.
Garage access will also be available that day for those who have not yet done so. A separate form will be required to schedule garage access. Click here to schedule Garage Access: https://metroplains.jotform.com/261304599317966
Important Information Before Scheduling
- Appointments are limited to 1-hour time slots. You will only have access during your scheduled time.
- Access is for essential items only. Additional appointments may be scheduled at a later date for larger or non-essential belongings.
- Please arrive 15 minutes early. Check-in will take place at the tent located at the entrance of the driveway.
- Identification is required. If you do not have your ID, we will verify your identity through other means.
Safety & Access Guidelines
- Due to heavy smoke and building conditions, entry may not be suitable for individuals with respiratory concerns.
- Some personal protective equipment (PPE) will be available, including masks, gloves, and booties; however, you may bring your own if preferred.
- We recommend bringing a flashlight, as some areas of your apartment home may be dark due to lack of electricity.
- Maximum of 2 people per apartment.
- No individuals under the age of 18 will be permitted inside the building.
- Some units will remain inaccessible due to structural or safety concerns.
If You Cannot Attend
If you are unable to attend, you may send someone on your behalf.
Please provide them with a signed note authorizing access to your apartment, along with your unit number.
Your authorized individual must also bring their ID for verification.
All access will be supervised, and time limits must be strictly followed to ensure safety for everyone involved.
We understand how important it is to retrieve your belongings and are doing everything we can to make this process as smooth as possible while keeping safety as the top priority.
If you have any questions, please contact us at 701-805-8241.